“If you’re looking for a reputable company to do business with, always use the guy who’s named the firm after himself. If his name is above the door you can be sure he’s proud of his service and reputation. My name is on every business I own.” Duncan Bannatyne, formerly on BBC Dragons’ Den.

The above quote is from Duncan’s autobiography and is I think quite shrewd. Certainly, it sums up my own experience over the years asking firms to do work for me. I’ve always found if the owner of a firm is hiding behind an anonymous name, the service is not as good as from someone whose proud to be personally associated with his company.

My name is Greg Vaughan and I have been working in financial services for over thirty years and I am a fully qualified financial adviser (although I do not sell products).

Rather, I use my knowledge and experience to help those given bad advice to recover their losses. I have won significant payouts for many clients since starting my own claims management company in 2004. Large compensation payments include £90,812.44 for a client mis-advised when investing an inheritance. Another client received £84,121.43 for a mis-sold offshore pension plan.

FSAVC pension cases are a particular specialist area. I have won many such cases for doctors, teachers and numerous other professions. You may not even realise you have suffered a loss. But compensation is usually substantial for being mis-sold an FSAVC pension plan and can run into tens of thousands of pounds. Recent payouts can be seen here: (click for evidence). Evidence of many other compensation payments can be seen on the FSAVC page.

If you have concerns that you may have been mis-sold any of the following financial products then I would like to try and help you.

• FSAVCs
• Investment Products
• Structured Investments
• Pension Mortgages
• Endowment Mortgages
• Fee Charging Current Accounts
• Interest Rate Swaps
• Anything else worrying you

Please note, you can represent yourself or use a different firm

Making a complaint is free and you can do it yourself by contacting the firm that sold your policy. You will be required to prove you were given poor advice and have suffered a financial loss from that. I would not try to dissuade you from going it alone, but do think carefully as there are many complex issues that are likely to arise and you only have one chance to get it right. If you are dissatisfied with the outcome to your complaint, you will be able to ask the Financial Ombudsman Service to review the matter again for you. The Financial Ombudsman Service is a free and impartial arbitration scheme and you can read more about it at the following address: www.financial-ombudsman.org.uk The Ombudsman process can be quite lengthy and involved so you should prepare for your case to last 12 months or more.

If you decide you do not wish to represent yourself, there are a number of firms offering claims management services. You should consider which firm best suits your own requirements and circumstances and there is a wide difference in fees. I personally believe a 75/25% split in your favour is about right, but some firms charge nearly half your compensation. Please make a careful choice and do read customer reviews on Trustpilot first.

The best! I felt more like a friend than a client, so I had complete peace of mind through all our dealings….Roger (Scoltand)

Doing things differently with a uniquely personal service…

Alone in the financial reclaims industry, I deal with all my clients personally. I don’t have a call centre or unmotivated low paid staff. You will always speak to just me and whenever it is convenient for you, seven days a week, daytime or evening.

As you probably know, there are a lot of claims management companies looking for your business. In my experience, most are not interested in you personally as they “factory farm” large numbers of claims to maximise income. If they only win 60% or so of cases then that is still very profitable business if submitting identical claims for thousands of people.

In contrast, I only take on a small number of clients at a time. This means I can put all my effort and experience into winning every case, whilst making sure each client receives the kind of personal service that so many financial services firms – like banks – think is out of date, but which I believe people really miss and still long for. If you would like to read independent reviews online, please click through to Trustpilot or visit my Testimonials page.

A “No Win, No Fee” Service

If you decide to engage Greg Vaughan Financial Services, a success fee will be payable if you are awarded compensation. This is set out in the table below and is in accordance with rules on fees laid down by the Financial Conduct Authority. There are no upfront charges and you will not be charged if your case is unsuccessful.

The fee you will be charged on successful completion of your case will be as follows:

Example compensation amounts can be seen on the Fees page.